If a product is defective in any way, please return it and we will either deliver a new one to you, or refund you the cost of the product. We will also refund the cost of posting back the defective product.
When you make an online purchase, you have a statutory right to return goods (other than perishable or made to order or bespoke/customised goods) up to 7 days after receiving your order. With the Electric Ireland store ,you can return any item within 10 days of receipt for a refund of that item, or to exchange it (i.e. an additional 3 days over the statutory 7 days).